Frequently Asked Questions

Answers to some of the questions we are most frequently asked are listed below. If the information you’re looking for is not found here, please use the search functionality for this site, which can be found on the bottom right hand side of this page. You can also contact us with your inquiry and we will get back to you as soon as possible.

What form of payment do you accept?

We accept personal and bank checks, telegraphic Transfers, Cash, travellers checks and both Visa and MasterCard. We do not accept any other credit card. If using Visa or MasterCard please advise your credit card company that you are travelling overseas in advance of your leaving the USA.
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What is the time difference?

Los Angeles is 19 hours behind New Zealand time (except during daylight saving hours).  Check the current time difference and compare your time zone with Pacific / Auckland here.  Remember when you fly to New Zealand you lose a day - so when booking flights make sure you allow two days to get to New Zealand. Of course on the trip home it is the opposite, so you normally get back the same day the flight leaves from New Zealand!
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What communications are available?

Telephone and internet access is available at all our lodges. Cell phone coverage is also available in most places. You will need to set up a global roaming or similar plan with your cell phone company before you leave the US. 
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What is the electricity in New Zealand?

Power in New Zealand is 240V, so if you bring hairdryers, phone or PC chargers etc, make sure they can be adapted to our power system. We do have adapters at the lodges if necessary.
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What about my taxidermy requirements?

We work with the leading taxidermists in New Zealand.  Expediting and/or mounting of your trophies can be easily arranged.  Charges for these services are additional.
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What are your insurance recommendations?

Clients should ensure that they have current medical and travel insurance including trip cancellation insurance.  New Zealand does have a comprehensive public accident and rehabilitation cover which applies to residents and visitors to New Zealand.
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What about medical insurance?

We can now offer clients from the USA, Canada and Mexico a comprehensive medical insurance solution via MedjetAssist.  In the event of a medical emergency, illness or accident, MedjetAssist will bring you to the hospital of your choice from anywhere in the world.
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